FAQs
Shipping & Order
How will my order be delivered?
How will my order be delivered?
Your order will reach you at the address shared during checkout. If there’s an issue, our team will reach out right away.
What are the shipping charges?
What are the shipping charges?
Free shipping is available across India. Express delivery may have nominal charges.
How long does delivery take?
How long does delivery take?
Orders are processed in 1–2 business days; delivery time depends on your location (3–7 days typical).
How do I track my order?
How do I track my order?
You can track your order in the 'My Orders' section or via tracking link shared on email/SMS.
What if my dispatch is delayed?
What if my dispatch is delayed?
If your order is delayed beyond the expected timeframe, contact support@metroactiv.com for updates.
Do you offer international shipping?
Do you offer international shipping?
Currently deliver only within India.
Account & Security
Do I need an account to shop?
Do I need an account to shop?
No, guest checkout is available, but creating an account helps track orders.
How can I update my details?
How can I update my details?
Log in → My Profile → Edit information and save changes.
What if my account is locked?
What if my account is locked?
Wait 30 minutes or contact support to unlock your account.
Care & Maintenance
How should I clean my gear?
How should I clean my gear?
Hand wash gently or machine-wash cold (if allowed). Air dry; avoid direct heat.
Can I machine wash shoes?
Can I machine wash shoes?
Generally no — unless stated safe in product details.
How do I clean leather/suede?
How do I clean leather/suede?
Use specific cleaners or brushes; avoid soaking or harsh chemicals.
Do we provide repair services?
Do we provide repair services?
we do not offer repair services at the moment. For any product concerns, please contact our support team.
Order & Cancellation
What is the ordering process?
What is the ordering process?
1. Browse → 2. Select variant → 3. Add to cart → 4. Checkout & confirm order.
Can I cancel my order?
Can I cancel my order?
Yes, before dispatch. Once shipped, cancellations are not possible but you can return post-delivery.
Can I modify my order?
Can I modify my order?
Modifications can be made before dispatch. Once shipped, changes are not possible.
When might my order be cancelled?
When might my order be cancelled?
We may cancel due to stock unavailability, pricing errors, address issues, or suspected fraud.
Payment & Pricing
What payment methods are accepted?
What payment methods are accepted?
We accept credit/debit cards, UPI, net banking, EMI, and select BNPL or wallet options.
Are COD options available?
Are COD options available?
Cash on Delivery is not available
Can I use more than one promo code?
Can I use more than one promo code?
Usually only one promo code per order unless specified otherwise.
Do you offer loyalty or student discounts?
Do you offer loyalty or student discounts?
Yes, loyalty and special category discounts are offered periodically.
Are prices inclusive of taxes?
Are prices inclusive of taxes?
Yes, prices shown are inclusive of all applicable taxes (GST).
Product & Fit
How do I choose the correct size?
How do I choose the correct size?
Refer to the Size & Fit Guide on product pages for measurement details.
Do your items run true to size?
Do your items run true to size?
Fit may vary by product; size guidance is available in descriptions.
What materials are used?
What materials are used?
Each product lists its materials (mesh, leather, knit, etc.) on the page.
Are your products suitable for multiple activities?
Are your products suitable for multiple activities?
Yes, most are designed for cross-training, casual, and sport performance.
Do you provide replacement parts?
Do you provide replacement parts?
We do not offer replacements. You may choose to return the product (if eligible) and place a new order.
Returns & Refunds
What is your return/exchange policy?
What is your return/exchange policy?
Returns/exchanges accepted within 7 days of delivery in original condition with tags.
How do I initiate a return?
How do I initiate a return?
Go to 'My Orders' → select item → click 'Return/Exchange' or contact support.
Are returns free?
Are returns free?
Yes, returns are free within the standard return window.
How long does refund take?
How long does refund take?
Refunds are processed within 5–7 business days after inspection.
Can I return online orders in-store?
Can I return online orders in-store?
Currently online orders must be returned online; store returns not supported.
Store & Community
Where are your stores located?
Where are your stores located?
Use our store locator to find Metroactiv stores in India.
Can I pick up online orders in store?
Can I pick up online orders in store?
Available only in select locations with Click & Collect service.
Do you launch exclusive drops?
Do you launch exclusive drops?
Yes, limited-edition collections launch periodically online/offline.